Shipping policy
Thank you for shopping with us! We are committed to providing you with a smooth and reliable shopping experience. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.
Order Processing Time
All orders are processed within 1–5 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
Please note that during high-volume periods, processing times may be slightly delayed.
Shipping Time
Estimated shipping times vary depending on your location:
- United States: 7–15 business days
- International Orders: 10–25 business days
Shipping times are estimates and may vary due to customs, carrier delays, weather conditions, or high demand periods.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly indicated on the website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow 2–5 business days for tracking updates to appear.
Multiple Packages
As we work with multiple suppliers and fulfillment centers, items ordered together may arrive separately.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or lost in transit, please contact us at entrothings@gmail.com and we will do our best to assist you.
Contact Us
If you have any questions regarding shipping or your order, feel free to contact us:
Email: entrothings@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM